These terms apply to www.suphalacare.com and to every consultation, package, programme, review, talk or workshop provided by Suphala Care, Bengaluru, Karnataka, India (“Suphala Care”, “we”, “us”). By booking a service or using this website you agree to them.
1. What we provide
Suphala Care provides nutrition counselling and lifestyle (wellness) coaching: consultations, follow-ups, personal food and lifestyle plans, check-ins, educational content, talks and workshops. Services are delivered online (Zoom, WhatsApp, phone or email) unless agreed otherwise.
2. Not medical treatment
- We do not diagnose, treat or cure disease, prescribe medicine or replace your doctor. Our advice supports, and never replaces, care from your doctor.
- Do not start, stop or change any medicine because of our advice without speaking to your doctor.
- We are not an emergency service. In a medical emergency call 112 (India) or your local emergency number, or go to the nearest hospital.
- If anything you share suggests you need medical attention, we will tell you and may pause the service until you have seen a doctor.
3. Who can use our services
You must be 18 or older to book. Services for a child or for an adult who cannot consent for themselves must be booked by a parent or legal guardian, who takes part in the sessions. A person booking for a family member (for example, for elderly parents) confirms that the family member agrees.
4. Your responsibilities
- Give accurate, complete information about your health, medicines, allergies, pregnancy and lab reports, and tell us when anything changes.
- Check any food or supplement suggestion against your own allergies and your doctor’s advice.
- Results depend on many factors, including your own effort, health conditions and genetics. We do not guarantee any particular result.
5. Bookings, fees and payment
- Prices are shown on the website in Indian rupees and are payable in advance. Customers outside India may pay by PayPal; the amount charged in your currency is set by PayPal.
- A service starts when we confirm your payment and agree the first appointment.
- Package and programme sessions should be used within six months of the first consultation (twelve months for Package 3), unless we agree otherwise in writing.
- Cancellations, rescheduling and refunds follow our refund policy.
6. Appointments
Please give at least 24 hours’ notice to reschedule. A session missed without notice may be counted as used. If we need to reschedule, we will offer another time at no cost.
7. Content and plans
Website content, blog posts, recipes, plans, handouts and recordings are owned by Suphala Care. Plans and materials we give you are for your personal (or your family’s) use and may not be resold, published or shared commercially without our written permission.
8. Communications
By booking you agree that we may contact you by WhatsApp, phone or email about your service. Messages may be read on personal devices; please do not send information you are not comfortable sharing this way.
9. Liability
To the extent the law allows, our total liability for any claim relating to a service is limited to the fees you paid for that service. We are not liable for loss caused by information you did not share, by not following your doctor’s advice, or by events outside our reasonable control.
10. Privacy
We handle your information as described in our privacy policy.
11. Law and disputes
These terms are governed by the laws of India. Courts in Bengaluru, Karnataka have exclusive jurisdiction. Please contact us first; most concerns can be resolved by a conversation.
12. Changes
We may update these terms. The version on this page on the date you book applies to that booking.
Questions? Reach us through our contact form or WhatsApp.