Before your first consultation
Cancel any time before your first consultation and we refund 100% of what you paid.
Packages and 12-week programmes
- After the first consultation, the first consultation is not refundable.
- If you stop within 14 days of the first consultation, we refund the follow-ups and check-ins not yet used, at 50% of the fee minus ₹1,100 for the first consultation. (For example, ₹12,500 paid: refund ₹5,150.)
- After 14 days, fees are not refundable, but you may pause once for up to two months, or transfer unused sessions to a family member.
Lab Report Review
Fully refundable if cancelled at least 24 hours before the session. If you join a programme within 30 days, the fee is adjusted against the programme.
Talks, workshops and corporate programmes
As set out in the written proposal for each engagement.
If we cannot deliver
If we cancel, cannot schedule your session within 14 days, or advise that the service is not right for you (for example, because you need medical care first), we refund the unused part in full.
Rescheduling
Free with at least 24 hours’ notice. A session missed without notice may be counted as used.
How refunds are paid
Ask through our contact form or WhatsApp, with your name and the payment reference. Approved refunds are paid to the original payment method within 7 working days. For PayPal payments, the amount refunded in your currency depends on PayPal’s exchange rate, and PayPal’s fees may not be returned.
Books bought on Amazon follow Amazon’s returns policy.