Suphala Care, Bengaluru, India respects your privacy. This policy explains how we handle personal data, in line with India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.
1. What we collect
- Enquiry and booking details: name, email, phone or WhatsApp number, and what you write in a form or message.
- Health information you choose to share during a consultation: history, medicines, lab reports, diet, lifestyle, measurements and progress notes. This is sensitive information and we treat it with extra care.
- Information about a child or family member that a parent, guardian or family member gives us when booking for them.
- Newsletter: your email address and the page you signed up on.
- Payments: the amount, date and transaction reference. Card and bank details are handled by your bank, UPI app or PayPal; we never see or store them.
- Website use: our host keeps standard server logs (IP address, browser, pages requested) for security. Our own page counter records only the page visited, the referring website and whether it was a phone or computer: no cookies, no IP address, nothing that identifies you. The free health check runs in your browser; your answers are not sent to us or stored unless you choose to share them.
- Health check and SuViva tools (Prakriti, food finder, habit and cycle trackers): your answers and logs are saved only in your own browser (local storage) on your device. We never receive them unless you choose to send a result on WhatsApp or tick them to be added to a booking request. Clearing your browser data deletes them.
- SuViva applications and early access: if you apply to be listed as a consultant or join the early-access list, the details you enter are emailed to us and kept with your enquiry record, to review your application or tell you when accounts open.
- Booking requests: the details you enter in the booking form (programme, length, preferred date and time, and anything you tell us about your health) are emailed to us and kept with your enquiry record.
2. Why we use it
- To answer enquiries, deliver consultations and programmes, and send check-ins and reminders.
- To keep records of the advice given, as good professional practice.
- To send the newsletter, only if you subscribed.
- To publish a client story, only with your explicit written consent, and anonymised unless you ask otherwise.
We do not sell or rent your data, and we do not use it for advertising.
3. Who else handles it
We share data only as needed to run the service: our web host (Bluehost) and email provider; Zoom, WhatsApp or phone services used for sessions; PayPal or your bank for payments; GitHub (a private repository) for weekly backups of form submissions and the newsletter list, kept for 90 days; and your doctor, only if you ask us to. We may disclose information if the law requires it.
4. How long we keep it
Consultation records are kept for up to three years after your last session, then deleted, unless you ask us to delete them sooner or the law requires longer. Enquiries that do not lead to a booking are deleted within twelve months. Newsletter emails are kept until you unsubscribe.
5. Your rights
You may ask to see, correct or delete your data, withdraw consent (for example, to the newsletter or a published story), or ask a question about this policy. Contact us through our contact form or WhatsApp. We reply within 30 days.
6. Security
The website uses HTTPS. Records are kept in password-protected accounts with access limited to the Suphala Care team. No system is perfectly secure; if a breach affects you, we will tell you as the law requires.
7. Children
We collect a child’s information only from a parent or guardian, for the child’s nutrition service.
8. Grievances
For any concern about your data, contact the Suphala Care team through our contact form or WhatsApp. We will acknowledge your grievance within 7 days.
See also our cookies policy.